Administrative Assistant

Applicant’s tasks

Customer service

Daily tasks

• Making sales appointments with the client according to the predefined criteria
• Checking access data to the client’s home
• Greeting customers and representatives in person and by phone
• Directing incoming calls
• Sending customer preparation procedures that are scheduled for installation the following week
• Sending thank you notes to customers after installation

Project management and sales support

Weekly tasks

• Checking the representatives’ calendars and ensuring that each appointment has been entered appropriately and that its respective build plans are printed
• Completing the individual installer reports
• Sending rebates for projects with designers and keeping the general table of rebates up to date
• Sending a satisfaction survey to all encountered and installed customers, then analyzing the results

Administrative support

Daily tasks

• Taking payments by cheque or cash and hand over the invoice to Johanne Marin
• Carry out the credit transactions for all purchases
• Scanning and filing folders after installation

Weekly tasks

• Creating and editing various administrative documents
• Taking care of the Social Club internally (birthdays, holidays, special events, etc.)
• Checking office supplies inventory and refilling when needed

Operations support

Weekly tasks

• Scanning, classifying and analyzing production statistics sheets

Occasional tasks

• Updating inventory
• Updating the safety data sheets of each machine
• Updating chemical data sheets

Accounting support

Weekly tasks

• Counting employee time sheets
• Ordering monthly invoices from suppliers and attaching delivery notes
• Billing

Sought organizational skills

• Sense of organization
• Written and oral communication
• Interpersonal
• Flexible
• Professionalism
• Interpersonal communication
• Ability to multitask

Sought professional skills

• Knowledge of Word, Excel and PowerPoint
• Knowledge of SAGE 50 Simple Comptable software

Required qualifications

• College diploma or AEC
• Sales and customer service experience